testimony on baldridge

TESTIMONY ON BALDRIDGE

read for your refference

Beautiful Colour  - Beautiful Smile .  Najwa Shihab Metro TV presenter

 ASTRA DAIHATSU MOTOR
"Benefit from Indonesian Quality Award"


"Indonesian Quality Award (IQA) has opened up our horizon on quality management and its spirit will always inspire our organization to systimatically improve our management, system and operation toward an excellent performance enterprise. Malcolm Baldridge will enable us to formulate the foundation in aligning the existing systems and resources within our organization and as such to make comprehensive approach for achieving excellence performance". Sudirman.



Jerry Rose Carlgill Corp USA
So, in Jerry’s words, is there payback? Yes. According to Jerry, “deciding to embrace the Baldrige program in your company is a commitment to a journey. It takes time, it takes dedication and it takes resources. What I know for sure is that there is a huge return on your investment.




Arnold Weismaker  VP Honeywell Inc

“The application and review process for the Baldrige Award is the best, most cost-effective and comprehensive business health audit you can get,” says Arnold Weimerskirch, former chair of the Baldrige Award panel of judges and vice president of quality, Honeywell, Inc.

  

 NIST was selected by Congress to design and manage the award program because of its role in helping U.S. organizations compete, its world-renowned expertise in quality control and assurance, and its reputation as an impartial third party.

ASQ—the American Society for Quality—assists NIST with the application review process, preparation of award documents, publicity, and information transfer. ASQ is a professional, non-profit association serving more than 80,000 individual and 700 corporate members in the United States and 62 other nations.

How does the Baldrige Award differ from ISO 9000?

The purpose, content, and focus of the Baldrige Award and ISO 9000 are very different. The Baldrige Award was created by Congress in 1987 to enhance U.S. competitiveness. The award program promotes quality awareness, recognizes quality achievements of U.S. organizations, and provides a vehicle for sharing successful strategies. The Baldrige Award criteria focus on results and continuous improvement. They provide a framework for designing, implementing, and assessing a process for managing all business operations.

ISO 9000 is a series of five international standards published in 1987 by the International Organization for Standardization (ISO), Geneva, Switzerland. Companies can use the standards to help determine what is needed to maintain an efficient quality conformance system. For example, the standards describe the need for an effective quality system, for ensuring that measuring and testing equipment is calibrated regularly- and for maintaining an adequate record-keeping system. ISO 9000 registration determines whether a company complies with its own quality system.

Overall, ISO 9000 registration covers less than 10 percent of the Baldrige Award criteria.

What are the 7 Baldrige Criterias?

The Baldrige performance excellence criteria are a framework that any organization can use to improve overall performance. Seven categories make up the award criteria:

1. Leadership

Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.

2.Strategic planning

Examines how the organization sets strategic directions and how it determines key action plans.

3.Customer and market focus

Examines how the organization determines requirements and expectations of customers and markets.

4.Information and analysis

Examines the management, effective use, and analysis of data and information to support key organization processes and the organization’s performance management system.

5.Human resource focus

Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.

6.Process management

Examines aspects of how key production/delivery and support processes are designed, managed, and improved.

7.Business results

Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, and operational performance. The category also examines how the organization performs relative to competitors.

The criteria are used by thousands of organizations of all kinds for self-assessment and training and as a tool to develop performance and business processes. Approximately 2 million copies have been distributed since the first edition in 1988, and heavy reproduction and electronic access multiply that number many times.

                       ------------------------------------------------------------------------------------------